FAQs
ORDER RELATED:
Q1. How can I place an order?
You can easily place an order on our website:
- Browse your favorite products and select the desired size.
- Click on “Add to Cart”.
- Proceed to checkout and enter your shipping details.
- Choose your preferred payment method and confirm your order.
You will receive a confirmation message via email or SMS once your order is successfully placed.
Q2. How can I cancel my order?
You can cancel your order before it has been dispatched from our warehouse by contacting our Customer Support team:
📧 support@avocado.pk
📞 0333-2862236
💬 You can also message us on our official social media pages.
Once your order has been dispatched, it cannot be cancelled.
Q3. I want to change my delivery address.
If your order has not yet been dispatched, you can request a change in your delivery address by contacting our support team:
📧 support@avocado.pk
📞 0333-2862236
💬 Or reach out to us via our social media channels for quick assistance.
Address changes are not possible once the order has been dispatched.
Q4. I want to change my product or size.
If your order has not been dispatched yet, you can request a product or size modification through our Customer Support team.
📧 support@avocado.pk
📞 0333-2862236
💬 You may also contact us via our social media handles for faster support.
Q5. I have lost my invoice copy. What should I do?
No problem! Just contact our support team, and we’ll email you a soft copy of your invoice.
📧 support@avocado.pk
📞 0333-2862236
SHIPPING & DELIVERY
Q1. What are your shipping charges?
Our standard shipping fee is PKR 149 on all orders across Pakistan. However, orders above PKR 3,999 qualify for free shipping.
Q2. When can I expect my delivery?
Once your order has been dispatched, you will receive a shipping confirmation via SMS or email.
Delivery typically takes 3–5 business days, depending on your location.
Q3. Do you deliver nationwide?
Yes! We deliver to all major cities and towns across Pakistan.
Q4. How can I track my order?
After dispatch, you will receive a tracking link via SMS or email.
You can also track your order directly on our website using your order number.
PRODUCT & SIZING
Q1. How accurate are your product colors?
We try our best to ensure that the product colors displayed on our website are as accurate as possible.
However, slight variations may occur due to lighting, camera effects, or screen resolution differences.
Q2. Are your sizes accurate?
Yes! Our sizes follow standard measurements and are tested for accuracy. However, as every body type is unique, we recommend checking the Size Chart available on each product page before placing your order.
Q3. How can I find my accurate size in shirts or trousers?
Please refer to our detailed Size Chart provided on each product page.
You can also measure one of your existing garments and compare it with our chart for the most accurate fit.
If you’re still unsure, feel free to contact our Customer Support team or message us on our social media pages for personalized guidance.
EXCHANGE & RETURNS
Q1. How can I exchange a product?
You can request an exchange within 15 days of receiving your order by contacting our support team.
Please ensure the product is unused, unwashed, and in its original packaging with all tags attached.
📧 support@avocado.pk
📞 0333-2862236
💬 You can also reach out to us on our social media channels.
Q2. What is your return policy?
You may return your order within 15 days of delivery if the item is unused and in its original packaging. Once approved, our team will guide you through the return process.
Q3. How long does it take to process a refund?
Refunds are processed within 7–10 business days after the returned item is received and inspected.
PAYMENT RELATED
Q1. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Debit/Credit Card Payments
- Bank Transfers (for selected orders)
Q2. My payment failed — what should I do?
If your payment fails, please try again after a few minutes.
If the issue continues, contact us at support@avocado.pk or send us a direct message on our social media pages with your order details.
GENERAL INFORMATION
Q1. Where is your outlet?
We currently operate online only and do not have any physical outlets at the moment.
All products are available exclusively at www.avocado.pk.
Q2. How can I contact Avocado.pk for any other query?
You can reach out to our support team for any assistance:
📧 support@avocado.pk
📞 0333-2862236
💬 Or message us anytime on our official social media channels (Facebook & Instagram).
🕓 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Q3. I want to register a complaint regarding a product.
We’re sorry for any inconvenience caused. Please share your concern with our Customer Support team, and we’ll respond within 24–48 business hours.
📧 support@avocado.pk
📞 0333-2862236
💬 Complaints can also be submitted through our social media inbox.