FAQs

ORDER RELATED:

Q1. How can I cancel my order?

You have the option to cancel your order before it is dispatched from our warehouse by contacting our customer support. Please email us your query at

customersupport@avocado.pk or call us at 021-38771580.

Q2. I want to change my delivery address?

Before the order is dispatched:

  • Cancel the order by contacting our customer care team to change the delivery address.

    • By Email:     customersupport@avocado.pk 
    By Phone: 021-38771580
  • One the order is cancelled you may simply place another order with the correct delivery address.
    *Delivery address cannot be changed once the product has been dispatched from our warehouse.

    • Q3. I want to change my product size?

    Before the order is dispatched, cancel the order by contacting us through phone and/or email and place the order again with the desired product size. *Product szie cannot be changed once the product has been dispatched from our warehouse.

    Q4. I have lost my invoice copy, what should I do?

    Please email us your query at customersupport@avocado.pk or call us at 021-38771580.

     

     

    SHIPPING / EXCHANGE:

    Q1. When can I expect the delivery of my product?

    Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

    Q2. How can i exchange the product.

    If you contact us within 15 days we will replace/exchange your product, you can contact us on our email customersupport@avocado.pk or call us at 021-38771580.

     

     

     

    COMPLAINT:

    Q1. I want to register a complaint regarding a product?

    You may register your complain on our support email address or on our contact no.